A. Terms of Service

A1. Definitions

1. Some of the words you’ll see have very specific meanings, so check out the “Bandit Booking dictionary” at the end of these Terms.

A2. About these terms

1. When you complete your Booking, you accept these Terms and any other ones that you’re provided with during the booking process. These Terms include an agreement to mandatory, binding individual arbitration, which means that you agree to submit most disputes related to our Platform, the use of the services on our Platform, or these Terms, to binding arbitration rather than proceeding in court. You may opt out of this arbitration agreement only by following the procedures in A19 below. These Terms also include the waiving of any class action or jury trial.
2. If anything in these Terms is (or becomes) invalid or unenforceable:

• it will still be enforced to the fullest extent permitted by law
• you will still be bound by everything else in the Terms.

3. These Terms are laid out like this:

• Section A: General terms for Artist booking.
• Sections B to F: Specific terms for just one type of Booking Experience:
• If there’s any discrepancy between general and specific terms, the specific terms will apply.

A3. About Bandit Booking LLC 

1. When you book an Artist Bandit Booking LLC provides and is responsible for the Platform, but not the Live artist Experience itself.
2. We work with companies that provide local support services (e.g., Customer Support or account management). They don’t:

• control or manage our Platform
• have their own Platform
• have any legal or contractual relationship with you
• represent us, enter into contracts, or accept legal documents in our name
• operate as our “process or service agents.”

A4. Our Platform

1. We take reasonable care in providing our Platform, but we can’t guarantee that everything on it is accurate (we get information from the local artist). To the extent permitted by law, we can’t be held responsible for any errors, interruptions, or any missing bits of information, though we will do everything we can to correct/fix them as soon as we can.
2. We’re not a party to the terms between you and the Service Provider. The Service Provider is solely responsible for the Live Artist Experience.
3. To make a Booking, you need to create an Account. Make sure all your info (including payment and contact details) is correct and up to date, or you might not be able to access your Artist Experience(s). You’re responsible for anything that happens with your Account, so don’t let anyone else use it, and keep your username and password secret.
4. We’ll show you the offers that are available to you
5. Unless otherwise indicated, you need to be at least 16 to use the Platform.

A5. Our values

1. You will:

• abide by OUR Values 
• comply with all applicable laws
• cooperate with any anti-fraud/anti-money laundering checks we need to carry out
• Do not use the Platform to cause a nuisance or make fake Bookings
• use the Platform for their intended purpose
• not cause any nuisance or damage, and not behave inappropriately to the Service Provider’s personnel (or anyone else, for that matter).

A6. Prices

1. When you make a Booking, you agree to pay the cost of the Artist Experience, including any taxes and charges that may apply.
2. Prices are not made by the platform but by the service providers.

A7. Payment

1. For services, the Service Provider will require an Upfront Payment thru the platform and a payment taken during your Live artist Experience in person or thru platform.

• If we organize your payment,we will be responsible for managing your payment and ensuring the completion of your transaction with our Service Provider. In this case, your payment constitutes the final settlement of the “due and payable” price.
• If the Service Provider charges you,this will usually be in person at the start of your Live artist Experience, but it could also be (for example) that your credit card is charged when you book, this depends on the Service Provider as communicated to you in the booking process.

2. If the Service Provider requires a thru Platform payment, it may be taken or pre-authorized when you make your Booking, the first hour will be non-refundable after 6 hours of booking unless canceled per Service providers. Before you book, check the Service Provider’s Payment method thru the platform or in person, which we don’t influence and aren’t responsible for.
3. If you know of or suspect any fraud or unauthorized use of your Payment Method, contact your payment provider, who may cover any resulting charges, possibly for a fee.
4. We’ll store your Payment Method details for future transactions after collecting your consent.

A8. Policies

1. When you make a Booking, you accept the applicable policies as displayed in the booking process. You’ll find each Service Provider’s cancellation policy and any other policies on our Platform, on the Service Provider pages, during the booking process, in the fine print, and/or in the confirmation email.
2. If you cancel a Booking or don’t show up, any cancellation will not be refunded unless done within a 6-hour deadline, Service Provider’s cancellation/no-show will be refunded.
3. If you book a Live artist Experience by paying in advance, the Service Provider may cancel the Booking without notice if they can’t collect the balance on the date specified. If they do, any non-refundable payment you’ve made will only be refunded at their discretion. It’s your responsibility to make sure the payment goes through on time, that your bank, debit card, or credit card details are correct, and that there’s enough money available in your account.
4. If the Service provider thinks they won’t arrive on time, they will contact you and tell them when they can expect you so they won’t cancel your Booking. Time will be adjusted to reflect the hours booked.
5. As the person making the Booking, you are responsible for the actions and behavior (in relation to the Live artist Experience) of everyone in the group. You’re also responsible for obtaining their permission before providing us with their personal data.

A9. Intellectual property rights

1. Unless otherwise stated, all rights in our Platform (technology, content, trademarks, look and feel, etc.) are owned by Bandit Booking LLC, and by using our Platform, you agree to do so for its intended purpose only and to respect the conditions set out below in paragraphs A9.2 and A9.3.
2. You’re not allowed to monitor, copy, scrape/crawl, download, reproduce, or otherwise use anything on our Platform for any commercial purpose without written permission of Bandit Booking LLC or its licensors.
3. We keep a close eye on every visit to our Platform, and we’ll block anyone (and any automated system) we suspect of:

• conducting an unreasonable amount of searches
• using any device or software to gather prices or other information
• doing anything that places undue stress on our Platform.
• Fake or misleading accounts

4. By uploading any picture to our Platform (e.g., for a review), you’re confirming that it complies with our criteria and that:

• it’s truthful (e.g., you haven’t altered the picture or uploaded one of a different artist)
• it doesn’t contain any viruses
• you’re allowed to share it with us
• we’re allowed to use it on our platform and in relation to further commercial purposes (including in a promotional context), everywhere, forever. (If you let us know we can no longer use it, we’ll consider any such reasonable request)
• it doesn’t infringe on the privacy rights of other people
• you accept full responsibility for any legal claims against Bandit Booking LLC related to it.

5. Just to be clear, we’re not responsible or liable for any picture uploaded to our Platform, and we’re allowed to remove any picture at our discretion (e.g., if a picture does not meet the above criteria).

A15. What if something goes wrong?

1. If you have a question or complaint, contact our Customer Service team. You can do so by accessing your Booking through our app or through our Help Center (where you’ll also find some useful FAQs). You can help us help you as quickly as possible by providing:

• your Booking confirmation number, your contact details, your PIN (if you have one), and the email address you used when booking
• a summary of the issue, including how you’d like us to help you
• any supporting documents (e.g., bank statement, pictures, receipts, etc.)

2. All questions and complaints are recorded, and the most urgent ones are treated as the highest priority.

3. We try to resolve disputes internally, and aren’t obliged to submit to any alternative dispute resolution procedures handled by independent providers.

A10. Communication with the Service Provider

1. We may help you communicate with your Service Provider, but we can’t guarantee that they’ll read anything from you or that they’ll do what you ask. In itself, the fact that you contact them or that they contact you doesn’t mean you have any grounds for legal action.

A11. Measures against unacceptable behavior

1. We have the right to stop you from making any Bookings, to cancel any Bookings you’ve made, and/or to stop you from using our Platform, our Customer Service, and/or your Account. Of course, we’ll only do this if in our opinion there’s a good reason to, such as:

• fraud or abuse
• non-compliance with Our values or with applicable laws or regulations
• inappropriate or unlawful behavior (e.g., violence, threats, invasion of privacy) in relation to us, any of the companies we work with – or anyone else, for that matter.

2. If we cancel a Booking as a result, you won’t be entitled to a refund. We may tell you why we canceled your Booking unless telling you would (a) contravene applicable laws and/or (b) prevent or obstruct the detection or prevention of fraud or other illegal activities. If you believe we incorrectly canceled your Booking, contact our Customer Service team.

A12. Limitation of liability

1. These terms limit only our liabilities under applicable law. Nothing in these terms will limit our (or the Service Provider’s) liability for our (or their) own (i) negligence that leads to death or personal injury or (ii) fraud or fraudulent misrepresentation, gross negligence, or willful misconduct. Bandit Booking LLC shall not be liable for any losses outside of the rights and responsibilities described in this section unless said losses are caused by Bandit Booking’s breach of these terms. As a non-limiting example, Bandit Booking shall not be liable for any:

• indirect or consequential loss or damage
• loss of profits, use, data, revenues, business opportunities, or goodwill
• special, punitive, or exemplary damages
• inaccurate information about a Service Provider
• product, service, or action of a Service Provider or other business partner
• mistake in an email address, phone number, or credit card number (unless it’s our fault)
• force majeure or event beyond our control.

2. If you are in breach of these Terms and/or the Service Provider’s terms, to the extent permitted by law:

• we will not be liable for any costs you incur as a result, and
• you won’t be entitled to any refund.

3. The cost of your Booking, shown in your confirmation email, is the most we, or any Service Provider, will be liable for, whether for one event or a series of events. These liability limitations shall apply to all forms of legal action, whether related to the contract, tort, negligence, strict liability, or any other legal action.
4. Unless expressly stated herein, Bandit Booking LLC makes no representations, warranties, or commitments related to Service Providers’ products or services. We accept no liability for ensuring that said products or services are appropriate for the client’s objectives. You alone assume responsibility for this. To the fullest extent permitted by law, Bandit Booking disclaims all representations and warranties, including, but not limited to, warranties of merchantability and fitness for a particular purpose. Bandit Booking LLC does not warrant or make any representations that its website/Platform will operate error-free or uninterruptedly, that defects will be corrected, or that the website/Platform and/or its servers will be free of viruses and/or other harmful components. Bandit Booking does not warrant or make any representations regarding the suitability, availability, accuracy, reliability, or timeliness of any material of any kind on the website for any purpose, including software, services, information, text, and related graphics content. You agree that you will make use of the Bandit Booking website and services at your own risk. You understand and accept that Bandit Booking is not responsible or liable for any misuse or unauthorized use of its website or services, or for any consequences arising out of such misuse or unauthorized use.
5. Just to be clear, nothing in these Terms will entitle any third party other than the Service Provider to anything.

A13. Arbitration Agreement

Please read this arbitration agreement carefully. It may impact your rights. This agreement stipulates that most disputes shall be resolved through binding arbitration instead of through any legal actions. This arbitration agreement shall remain in effect after the termination of the Terms.

Bandit Booking LLC is committed to customer satisfaction. Bandit Booking LLC will make its best efforts to resolve all customer concerns or problems related to our services. Customers may pursue a claim against Bandit Booking, as explained in this arbitration agreement, for any unresolved concern or problem. The arbitration agreement stipulates: (1) the initial process for you to follow in reporting your claim to Bandit Booking prior to filing any arbitration or lawsuit in accordance with this arbitration agreement; and, if Bandit Booking is unable to resolve your claim, (2) the recourse available to you in arbitration or, in limited circumstances, in court.

B. Terms of service 

• Scope of this section

1. This section contains the specific terms for Server provider services.

B2. Contractual relationship

1. When you make a Booking, it’s directly with the Service Provider. We’re not a “contractual party” to your Booking.
2. Bandit Booking LLC. owns and operates the Platform.
3. Our Platform only shows Live artist services that have an Agreed and follow our terms, and it doesn’t necessarily show all Live artist services in your area.
4. Information about Service Providers (e.g., Live artist services) and their Live artist Experiences (e.g., prices, availability, and cancellation policies) is based on what they provide to us. They’re responsible for making sure it’s accurate and up to date.

B3. What we will do

1. We provide the Platform on which Service Providers can promote and sell their services, and you can search for, compare, and book them.
2. Once you’ve booked your service provider, we will provide you and the Service Provider with details of your Booking, including the names, locations and payment.
3. Depending on the terms of your Booking, we may be able to help you change or cancel it if you want.

B4. What you need to do

1. Fill in all your contact details correctly, so we and/or the Service Provider can provide you with info about your Booking and, if necessary, contact you.
2. Read these Terms and the terms displayed during the booking process carefully.

B5. Price and payment

1. See “Prices” (A6) and “Payment” (A7) above.

B6. Amendments, cancellations, and refunds

1. See “Policies” (A8) above.

B7. What else do you need to know?

Damage policy

1. When you’re booking, you may see that some Service Providers refer to a “damage policy.” This means that if anyone in your group loses or damages anything:

• you should inform the Service Provider
• instead of charging you for it directly, the Service Provider will have 14 days to submit a damage payment request through our Platform, under your reservation number
• if they do, we’ll tell you, then you can tell us if you have any comments and whether you agree with the charge – then:
  • if you agree, we’ll charge you on their behalf
  • if you disagree, we’ll look into it and decide whether or not to discuss it further*.

2. Any payment you make would be between the Service Provider and you. We’d just be organizing it on the Service Provider’s behalf.
3. The damage policy doesn’t relate to general cleaning, ordinary wear and tear, any crimes (such as theft), 

* If there’s any damage, the Service Provider can always decide to initiate a (legal) claim against you outside of the damage policy, in which case the limit (see 5 above) wouldn’t apply.

C. OUR VALUES 

Respect

We expect our employees, customers, and partners to treat each other with respect. We do not tolerate any form of harassment, discrimination, hate speech, manipulation, physical violence, or any other threatening or abusive behavior.

Community

While using our services with Bandit Booking, we ask you to be considerate of the surrounding community. Try to limit any noise that might disturb the neighbors, respect local laws and traditions, and be mindful of your impact on the environment.

Integrity

At Bandit Booking, we expect our partners and customers to conduct business via our platform in an honest and professional manner, to not misrepresent themselves in any way, and to respect agreements that are made with each other.

Bandit Booking dictionary

“Account” means an account (with the Bandit Booking app or a Group Company), through which you can book Live Music Experiences on our Platform.

“Booking” means the booking of a Live artist Experience on our Platform, whether you pay for it thru the app or in person.

“Bandit Booking,” “us,” “we,” or “our” means Bandit Booking LLC. (For live artist experience) 

“Booking Confirmation” means the confirmation email we send you, explaining the details of your Booking.

“Payment Method” means the method (e.g., credit card, debit card, bank account, in-person, etc.) used to make a payment or transfer money.

“Platform” means the website/app on which you can book Live music Experiences, whether owned or managed by Bandit Booking or by a third-party affiliate.

“Service Provider” means the Artist of a product or service on the Platform, including but not limited to the owner of the artist account and/or artist/band member.

“Terms” means these terms of service.

“Travel Experience” means one of the Live music products or services on the Platform.

“Upfront Payment” means a payment that you make when you book a service, for the reservation payment to save the date.